As I had never used a service like this before I was unsure what to expect. I contacted Laura by email weeks in advance of my daughters prom and received a reply within hours, we arranged the date and time and kept in contact over the next few weeks with Laura answering any questions I had. On the day itself Laura was punctual and a very pleasant person to have in our home, she chatted to my daughter which made her feel at ease (not easy to do with a 16 year old). The session lasted just over an hour and a half with Laura taking great care in the detail and asking my daughter her opinion at regular intervals. The quality of the service and the end product was was fantastic, I would recommend Laura and use her again if the occasion ever arrises.